Frequently Asked Questions
Everything you need to know about the Catharsis shopping experience.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored silhouette.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your garments sustainably made?
At Catharsis, we prioritize ethical manufacturing and use organic or recycled materials whenever possible. Our partner factories adhere to strict fair labor standards and environmental regulations.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You may change or cancel your order within 60 minutes of placement by contacting our support team via live chat.